CKROWD INC. PRIVACY POLICY

CKROWD INC. (“CKROWD”, “we” “our” “us”) values your privacy and the security of the information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard the information we obtain from you in relation to your use of our services, website, and application (“Platform”). This Privacy Policy applies to our website https://www.ckrowd.com/ and all related sites, mobile applications, services, and tools regardless of how you access or use them.
By using our Platform, you consent to the terms and practices contained in this Privacy Policy, and you grant us the right to collect and process your data in accordance with the terms of this Policy. You also confirm that you are at least 18 years of age.
For the purposes of clarity, “User,” “Customer,” or “Subscriber” refers to professionals, entities offering jobs, partners, and visitors to our website. “Personal Information,” or “Personal/Corporate Data,” means any information that identifies or can be used to identify a User, directly or indirectly, including, but not limited to name, email address, mobile number, photograph, or IP address.

THE INFORMATION WE COLLECT

Information You Provide Us

We collect Personal Data about you when you use the services offered on our website and digital platform, including the following:

Sign-up information: When you register to use the services offered on our digital platform, we will collect personal data as necessary to offer and fulfil the service you request. Depending on the service you choose, we may require that you provide us with your name, email address, mobile number, and any required certifications to create an account and for verification. We may also require you to provide additional, necessary personal details as you use our services.
Image Information: We may collect your image (upload, storage, and use) information to support account opening, such as uploading your portrait. We may also collect information from your images when you use our customer support to upload evidence. In addition, we may collect your image information in connection with regulatory KYC (Know Your Client/Customer) purposes.

Other Information we collect related to your use of our Services: We may collect additional information from or about you when you communicate with us, contact our customer support teams or our social media platforms when you reach out to us for a service, lodge a complaint, make a request, or inquiry. However, we will only ask for information relevant to the help required of us by you.
In our efforts to ensure we are fully compliant with all applicable regulations/laws, we may collect, use, store and transfer the different kinds of personal data you supply to us in accordance with our “know your client” obligations under the Anti-Money Laundering and Combating the Financing of Terrorism (AML/CFT)) regulations relevant in Delaware, USA; where payment would or would not be involved.

Information Collected Automatically

This includes but is not limited to your IP address, browser type, mobile device ID, device type, operating system version, connection information, mobile network information, location derived from GPS-enabled services, information based on your usage of the service such as time, date and duration of your use, referral URLs, search terms and search history, browsing history, and advertisement interactions, and other statistics, including activities/transactions you carry out when using our service.

Information from Third Parties

We may retrieve additional personal information about you from third parties and other identification/verification services such as your financial institution and payment processor, where required. With your consent, we may also collect additional personal information in other ways including emails, surveys, and other forms of communication. Once you begin using our services through your CKROWD account, we will keep records of your activities/transactions and collect information on your other activities related to our services. CKROWD will not share or disclose your personal information with a third party without your consent, except as may be required for providing you with the service or under relevant/applicable legislation.
In providing you with our services, we may rely on third-party servers located in other jurisdictions from time to time, which as a result, may require the transfer or maintenance of your personally identifiable information on computers or servers in foreign jurisdictions. We will endeavour to ensure that such jurisdictions have data protection legislation that is no less than the existing General Data Protection Regulations in force in the United States of America and European Union member states. Your personally identifiable information is treated in a safe and secure manner.

WHY WE COLLECT YOUR INFORMATION

We collect your information to ensure easy and seamless access to our services. We use the information we collect for the following purposes:

To enable us to provide you with a personalized experience of our product and services.
To communicate with you and provide you with information on our programmes and initiatives, such as marketing content, newsletters, and service updates. However, we will provide you with an option to unsubscribe if you do not want to hear from us.
To provide support services to you.
To analyze and understand your use of our products and services.
To protect against illegal, malicious, and fraudulent activity.
To analyze and improve the quality of our services and offerings.
To facilitate your interactions with our social media platforms.
To analyze and learn about our user's demographics, interests, and behaviour.
To identify and repair errors and bugs on our websites.
To facilitate the dissemination of information about our services and our partners.

RULES ON SHARING INFORMATION

Except as provided in this Privacy Policy, CKROWD will not disclose the information that it obtains from you to third parties without your express written permission, or where we believe, in good faith, that the law requires us to disclose the information. If you request that CKROWD share information provided by or collected from you directly with a third party designated by you, you agree that you (and not CKROWD) will be solely responsible for the use, storage, and maintenance of such information by such third party.

We may sometimes share the information we have collected from you with third parties.
You agree that we have the right to share your personal information:

with any of our affiliated companies, subsidiaries, website providers, and professional advisers on a need-to-know basis;
with financial website providers, including the financial/partner institutions identified in your agreement or communicated to us, that provide banking websites in connection with your account;
with non-financial companies, such as email website providers that perform marketing websites on our behalf, and fraud prevention website providers that use the information to provide websites to us;
with a non-affiliated third party to access and transmit your personal and financial information from a relevant financial institution. You grant the third party the right, power, and authority to access and transmit this information according to the terms of their privacy policy;
with selected third parties, including business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you;
with third parties to whom we may choose to sell, transfer or merge parts of our business or our assets or acquire all or parts of their businesses;
in response to a request for information, if we are required by, or we believe disclosure is in accordance with, any applicable law, regulation or legal process;

and with relevant law enforcement officials or other third parties, such as investigators or auditors, if we believe it is appropriate to investigate fraud.
We may share the information to facilitate the seamless delivery of our services or in compliance with applicable legal requirements and assist law enforcement agencies by responding to requests for the disclosure of information in accordance with local laws.

Cookie Policy

We use cookies to identify you as a User and make your user experience easier, customize our services, content, and advertising; help you ensure that your account security is not compromised, mitigate risk and prevent fraud; and promote trust and safety on our website. Cookies allow our servers to remember IP addresses, date and time of visits, monitor web traffic, and prevent fraudulent activities.
Our cookies never store personal or sensitive information; they simply hold a unique random reference to you so that once you visit the site, we can recognize who you are and provide certain content to you.
You can manage or disable cookies via your browser settings, though doing so may impact your experience on our website.

GOVERNING PRINCIPLES OF DATA PROCESSING

We process your information in accordance with the provisions of the General Data Protection Regulation and these principles:

Your data is collected and processed in accordance with specific, legitimate, and lawful purposes consented to by you, provided that further processing may be done by archiving the data for public interest, scientific or research purposes, or statistical purposes.
The data collected is adequate, accurate, and without prejudice to the dignity of the human person.
The data collected is stored only for the period within which it is reasonably needed.
The data collected is secured against all foreseeable hazards and breaches such as theft, cyberattack, viral attack, dissemination, manipulations of any kind, damage by rain, fire, or exposure to other natural elements.
We owe a duty of care to you in respect of the data we have obtained from you.

DATA SECURITY AND PROTECTION MEASURES

To prevent unauthorized access and maintain security against foreseeable hazards, we have in place physical, electronic, and managerial procedures to protect, secure, and safeguard our customer's data and ensure the accuracy of our records.
Our website is scanned regularly for security holes and known vulnerabilities to make your visit to our site as safe as possible.
We use regular malware scanning.
We use a secure socket layer (SSL) protocol for the collection and any permitted transfers of your data. However, CKROWD cannot guarantee the security of any personal data disclosed to it or collected by it to the extent that it has no control over the public or third-party network through which personal data may be sent to our website.
We have a management and corporate commitment to information security within the organization and provide clear direction, guidance responsibilities, and procedures in this respect.
We have taken measures to ensure the protection of your data, including encryption technologies. We have a Data Protection Officer (DPO), and where appropriate, we conduct regular vulnerability assessments on our digital platforms.
However, you are responsible for ensuring that your personal information is adequately protected. We will not be held responsible for any security breaches beyond our control.

INTERNATIONAL TRANSFER OF DATA

Where your data is to be transferred to a country outside Delaware or an international organization, such transfer shall be subject to the supervision of the relevant Data Protection Authority unless the country is considered to have adequate data protection laws and regulations similar to Delaware or those under the European General Data Protection Regulation. Your data will only be transferred to jurisdictions that provide adequate protection for your data.

DATA RETENTION POLICY

We will retain your data only for as long as is necessary to fulfil the purpose for which it was collected or as required for our legal and contractual obligations. If you request to delete your data, we will remove it from our system unless we are required by law or for legitimate business purposes to retain it.
We shall store your data in compliance with the provisions of the General Data Protection Regulation (GDPR). Data collected from clients will not be retained for a period beyond what is required for the purpose of processing the data, subject to statutory and regulatory requirements.

YOUR RIGHTS AS A USER

As a CKROWD customer, you have the following rights concerning your data:

Right to access your data that we have collected.
Right to withdraw consent, object to processing, or request erasion or rectification of your data.
Right to restrict the processing of your data Right to data portability and request a transfer of your data to another organization.

To exercise any of these rights, contact us at privacy@ckrowd.com. We will respond to your request within (30) days.

CHILDREN'S PRIVACY

Our services are not directed at children, and CKROWD does not knowingly collect information from children under the age of 18. If you believe that a minor has provided us with their personal information, please contact us immediately at privacy@ckrowd.com so we can take appropriate action.

UPDATES TO THIS POLICY

CKROWD reserves the right to periodically review and revise this Privacy Policy at any time and without prior notice. You will be notified of any material changes to the Privacy Policy by email or a prominent notice on our website.
This Privacy Policy was last updated in October 2024.

CONTACT DETAILS

If you have any questions about our Privacy Policy or would like to exercise any of your statutory rights, please contact us at privacy@ckrowd.com.